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She Was Trapped in the Mall With a Dead Phone and Asked For Help, But the Security Guard’s Response Was Anything But Helpful.

In a near-deserted mall, the Original Poster (OP), a young employee, faced a technology breakdown that left her vulnerable and stranded. As she sought help, she encountered a security guard whose mockery amplified her distress. The subsequent clash between seeking assistance and confronting disdain would challenge not only her patience but also her perception of right and wrong.

A Night at the Mall

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OP, an 18-year-old girl, works at a dinner and show venue located in a mall. The shows at this establishment run even after the mall’s closing hours, sometimes extending an additional one or two hours.

A Time Beyond Duty

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Last evening, she had chosen to stay late, volunteering to assist in some setup. The mall was virtually silent, with most employees and shoppers gone. As the evening progressed, OP remained for the extra work she had taken on.

Phone Woes Begin

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When her task was complete, she was among the last in the mall, with only security personnel remaining. Per workplace protocol, OP kept her phone in a locker since they weren’t allowed on the floor.

Done for the Night

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With her task done, OP took out her phone, intending to book an Uber for her journey home. To her dismay, her phone malfunctioned, repeatedly flashing the Apple logo. OP’s anxiety snowballed.

Desperation Mounts

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Understanding the gravity of being a lone teenage girl in an expansive mall without any means to contact the outside world, OP’s thoughts raced. She tried numerous methods to revive her phone, but nothing worked. Each passing minute intensified her desperation.

Seeking Help

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Hoping for assistance, OP approached a security guard. Tearful and distressed, she requested to borrow his phone to call her father for a ride. The situation seemed straightforward enough to her.

Mockery Instead of Aid

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Instead of understanding and aid, the security guard began to taunt her. He belittled OP’s emotional state, equating her distress to that of an infant. He bluntly refused to lend her his phone because she was crying.

A Second Chance

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The security guard, perhaps sensing OP’s growing distress or, for some other reason, decided to call over another security colleague. This second guard displayed more compassion, promptly helping her by calling her father on her behalf.

Father to the Rescue

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While the security guards and their behavior took center stage, OP’s father was on his way. He would soon be there to pick up his distressed daughter, offering her the comfort and safety she so desperately sought.

The Drive Home

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The journey home with her father was probably filled with recounted events, shared feelings, and mutual concern. The city lights passed by, creating a juxtaposed serenity against the night’s drama.

Reflections in the Dark

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As OP settled into her bed that night, the day’s events replayed in her mind. The hurtful words, the dismissive responses, and the coldness of the mall merged into a whirl of emotions. OP hoped for clarity and understanding.

Taking Action

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Disturbed by the demeaning behavior of the first security guard, OP felt compelled to report the incident. She wrote an email to the head of security detailing the inappropriate actions of the guard.

Dismissive Response

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To OP’s surprise and disappointment, the head of security responded dismissively. He did not believe the guard’s behavior was inappropriate enough to merit a complaint, essentially sidelining OP’s concerns.

A Threatening Call

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The situation escalated further when another guard, one specifically dedicated to her work area, reached out to her. Instead of showing support, he criticized OP for filing the complaint, blaming her phone mishap as the root of the problem.

A Question of Perspective

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Confused and hurt by the series of events, OP questioned if she had been overly dramatic in her response to the security guard’s behavior. Amidst the emotional turmoil and mixed reactions from the security team, OP found herself trapped in a moral dilemma.

Was The Young Woman’s Behavior Appropriate?

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OP posts her story online for constructive feedback and guidance from the internet community. The readers in the forum had a lot of mixed views on the matter.

Forum Responds

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One reader said, “Sounds like a bully dressed as a security guard. The fact that his boss and the others are sticking up for him is not good! You may have to go over his boss’s head to get anything to happen. Bullies should not be in the security business!”

Another Commenter Thinks

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Another responder wrote, “You were upset and stranded with no way of getting home and needing help. You went to someone who should have helped, and he laughed at you.”

A Third View on The Story

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A different person stated, “He’s a security guard. Part of his JOB is ensuring your safety. If he had been a custodian, his response would not seem as inappropriate, but as a security guard? Unbelievable.”

A Final Perspective on the Matter

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Another reader commented, “As someone who used to work security forever ago, just know that these types of people will use the incredibly tiny authority they have whenever they can.”

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